FAQ

Answers to the most frequently asked questions about the pieces and your purchases at Mana Home.

How do I choose the size or color?

On the product page, select the desired option before adding it to your cart. Check the dimensions and materials in the description. If you need help choosing a piece for your space, contact us.

Are the items all the same as in the photographs?

In handcrafted items and natural materials, there may be variations in shade, texture, and shape, as described in the product listing. These characteristics do not affect rights relating to defects or discrepancies from what was advertised.

What are the payment methods?

You can view the available payment methods at checkout. Please confirm the items, variants, address and total amount before completing your purchase.

How much is shipping and when does it arrive?

See Shipping. Applicable costs and timeframes must be displayed before purchase confirmation. In-stock items and made-to-order items may have different terms.

Can I return or exchange it?

See Returns & Exchanges to learn about the timeframes, procedures and rights applicable to online purchases.

I received a damaged item. What should I do?

Contact us with the order number and a description of the problem. Photographs of the item and the packaging may help. Prompt communication helps facilitate a resolution, without limiting your legal rights.

How should I care for the pieces?

Follow the specific recommendations on the product page and the instructions that come with the item. Care requirements vary depending on the material and finish. If in doubt, contact us before using any cleaning products.