General terms and conditions of purchase at Mana Home. Initial draft for review.
Mana Home is the brand under which the items presented in this store are sold.
Legal entity: [to be completed]. Tax ID: [to be completed]. Registered office and contact address: [to be completed]. Email and telephone: [to be completed].
Before purchasing, please check the description, dimensions, materials and options for each item. The unique characteristics of natural materials and handcrafted production are indicated where relevant. The information provided does not limit your statutory rights.
The prices shown to consumers in Portugal include applicable VAT. Shipping costs and any other applicable charges must be displayed before completing the purchase. The available payment methods are indicated at checkout.
Check the items, quantities, variants and delivery details before completing the order. Keep all communications related to the purchase. The timing of order acceptance and the procedure in the event of unavailability should be defined in accordance with the actual operation of the store [to be confirmed].
The terms and conditions of delivery are set out in Shipping. The procedures for withdrawal, exchange and complaints about defects are set out in Returns & Exchanges. None of these conditions excludes any mandatory consumer rights.
The timeframes and specifications for custom-made items must be agreed upon before purchase. The exception to the right of withdrawal only applies in the cases provided for by law, and rights relating to lack of conformity remain unaffected.
You can contact us via Contact Us. Competent alternative dispute resolution body and its address: [to be confirmed]. Specific link to the Electronic Complaints Book: [to be completed after confirmation of registration].
These terms and conditions are to be interpreted in accordance with Portuguese law and applicable mandatory consumer protection rules. Future changes do not affect the terms and conditions and rights applicable to purchases already made.