Returns & Exchanges

You may cancel your online purchase, without stating a reason, within 14 days of receiving the goods yourself or having them delivered to someone you have designated, excluding the carrier. If a single order arrives in separate deliveries, the period begins upon receipt of the last item.

Communicate your decision within this period via Contact Us or by another unequivocal statement. We recommend that you identify the order and keep proof of sending the communication. This right does not depend on prior approval from Mana Home.

After notifying us of your withdrawal, you have a further 14 days to return the items, unless Mana Home offers to collect them. Contact us for instructions and the return address.

You may inspect the items with the same care you would exercise in a shop. Use beyond such inspection may make you liable for any loss in value, in accordance with the law. The absence of the original packaging does not, in itself, affect your right of withdrawal.

For ceramics, glass and other fragile items, use a sturdy box and sufficient protective packaging to prevent movement and impact. Whenever possible, reuse the original packaging and keep proof of postage.

If you withdraw from the purchase, the direct return costs are borne by the customer if this information was provided before the purchase, unless we agree to bear them. Without such prior information, these costs are borne by Mana Home.

For items that cannot be returned normally by post, the return cost must be communicated before the purchase. Returns due to non-conformity follow the warranty rules and do not involve costs for the consumer.

In the event of withdrawal, we will refund the payments received, including the cost of the least expensive standard delivery made available, within 14 days of notification. We are not required to refund the additional cost of a more expensive delivery method chosen by the customer.

We may wait for the receipt of the goods or proof of dispatch, whichever occurs first, unless we offer to collect the goods. The refund will be issued using the same payment method, unless expressly agreed otherwise and at no cost to the customer.

If you would like a different size, colour or model, please contact us to check availability and exchange options. A commercial exchange is subject to the agreed terms and conditions and available stock.

You may also exercise your right of return within the statutory period and place a new order. The terms and conditions of exchange do not limit your right of withdrawal or your rights regarding defective products.

If you receive a broken, incorrect, or potentially defective item, please contact us and describe the problem. Photographs of the item and its packaging will help us assess the situation. Please contact us as soon as possible; this recommendation does not set a 24- or 48-hour time limit that would restrict your legal rights.

New goods are covered by a three-year legal guarantee of conformity from the date of delivery. Under the law, you may be entitled to free repair or replacement and, where applicable, a price reduction or cancellation of the contract.

If the lack of conformity becomes apparent within the first 30 days after delivery, you may request an immediate replacement or cancellation of the contract.

The right of withdrawal may not apply to goods produced according to the customer's specifications or clearly personalised, where the statutory exception applies and is communicated before purchase.

An item being ordered from the supplier or manufactured after purchase does not automatically make it personalised. Rights relating to defects or lack of conformity remain.

You can use the following text, adapting the fields: “I hereby give notice of my intention to rescind the purchase contract for the following goods: [items]. Order: [number]. Received on: [date]. Name: [name]. Address: [address]. Date: [date].”

Send the notice via Contact Us or by another means that provides proof of delivery. You are not required to use this text. The seller’s full identification and contact details must be included in the contractual information provided before purchase.