Shipping

The available destinations are displayed when you enter your address at checkout. If your destination does not appear, please contact us before placing your order so we can check whether delivery is possible.

Shipping costs depend on the destination, the volume and weight of the items, as well as the available delivery method. The total cost must be presented before the purchase is confirmed.

The terms and conditions of any free shipping campaigns must specify the covered destinations and exclusions, including bulky items where applicable.

The delivery time applicable to your order should be indicated before purchase. In-stock items and special-order items may have different delivery times.

In the absence of an agreed date, goods must be delivered without undue delay and, as a rule, within 30 days of the conclusion of the contract. If there is a delay, please contact us to follow up on the situation. The legal rights to set a reasonable additional period and, under the conditions provided by law, to terminate the contract remain.

View the shipping information associated with your order. Once the carrier makes tracking available, you can follow its progress using the reference provided. If you need help, contact us with your order number.

Ceramics, glass, mirrors and larger items require special care. Before ordering, please check the item's dimensions and access to the delivery location, including doors, stairs and lifts.

Services such as delivery inside the home, delivery to upper floors, assembly or removal of packaging are only included when expressly stated in the selected service option. For special circumstances, please contact us before purchasing.

Whenever possible, please check the condition of the packaging and the items. If you find any damage, please document it with photographs and contact us so that we can help.

For shipments arranged by Mana Home, the risk of loss or damage remains with us until physical receipt by you or a third party you have designated, excluding the carrier. The situation is different if you independently hire a carrier not proposed by us.

Contact us as soon as you identify an error. The possibility of making changes depends on the status of the order and the shipment. Any applicable additional costs must be communicated and agreed upon in advance.

The prices shown to consumers in Portugal include applicable VAT. If delivery outside the European Union is available, the terms relating to taxes, customs duties and other charges must be clarified before purchase.

Contact us if you have any questions about your destination. Do not assume that shipping costs include all import charges.